Q. I tried to do the firmware update (to 1.10 from 1.0). Although the file downloaded properly the eclipse said the file was invalid. However it will not leave the mode it was in after rebooting; the white indicator is flashing and I cannot connect to it over bonjour. I am reluctant to turn off the power. Can you suggest a way to salvage this unit?
A.On first viewing, you are correct to try and avoid powering down. Have you tried a ‘hard reset’ on the system? This involves holding the Power, Down volume and Up volume buttons at the same time for approx. 3 – 5 secs. It is a little tricky (deliberately so, to avoid mistakenly doing it), but I find a combination of thumb of left hand and thumb + middle finger of right hand should do the job. This then resets everything and should set the indicator light back to Green.